FAQ

Currently we don't but our website showcases our entire product line and is the best source of product information.

We only use safe and purest ingredients and OUR PRODUCTS ARE MADE WITHOUT THE FOLLOWING INGREDIENTS: Parabens, Phthalates, Mineral Oil, SLS Petrolatum, Paraffin, DEA, Synthetic Colors, Animal Ingredients GMO (Genetically Modified Organisms)

The exact ingredient list is on the packaging of each product and is available on our website.

Saulé Blanc does not test any products or ingredients on animals and does not use any animal ingredients.

We currently do not have product samples, but we offer a detailed description of the products on the webshop.

Our previous customers with sensitive skin have reported that our products are suitable for their skin type. However, please research the ingredients of the products according to your specific needs.

Yes, our products are free of animal ingredients.

Try the PRODUCT FINDER on our website to find the right product for you.

Yes, our products are free from harmful substances and contain natural ingredients.

We recommend that you protect our products from direct sunlight, heat and excessive moisture and store them in a cool, dark place.

Ideal storage temperature: 22-28°C.

Consume your Saulé Blanc product within a maximum of 36 months or within 6-12 months after opening to ensure maximum freshness and effectiveness. The exact expiration date after opening can be found on the use-by date symbol on the packaging.

All our products are developed without harmful chemicals, however we recommend that you read the product information sheet carefully.

Depending on the skin type, but usually with 2-4 weeks of regular use, visible results can be achieved with our products.

Yes, since Saulé Blanc products are made from natural ingredients, they can also be used on children.

No, our products contain gentle and moisturizing ingredients, so they do not dry out the skin.

1.Email Notification: After placing your order, you will receive a confirmation email with the initial details.

2.Website Tracking: You can also track your order directly on our website. Log into your account and navigate to the "ORDER HISTORY" section to see the current status of your order.

3.Courier Tracking: Once your order has shipped, you will receive another email from the courier service containing tracking information. You can use this information to track your shipment directly on the courier’s website.

We are not obliged to take back cosmetic products. However, we want to please our customers, so you can return it to us in the original packaging, unopened, at your own expense within 14 days of receipt.

However, as a first step, find out more under the button EXPLORE -  SHIPPING & RETURN.

It depends on your country, but in Europe, it typically takes 4-8 days.

Once your order has been confirmed, it is currently not possible to make changes before it is dispatched, but if you let us know quickly, we may still be able to help you.

Yes, under GIFT CARDS menu, you can find gift cards worth 10 €, 25 €, 50 €, and 100 €.

Unfortunately, only one discount code can be used per order. This means that multiple codes cannot be redeemed at the same time in one purchase. If you have multiple codes, you can select the code you want to use.

The coupon code can be entered in the provided field at checkout. You can read more information and general rules about coupon codes in the Terms of Service.

1. Take a photo of the damage

2. Contact us by email at info@sauleblanc.com.

3. Write the exact damage and circumstances

To update your shipping address, you can do so in two ways:

1. Account: Log into your account. From there, you can edit your shipping address along with other personal information.

2. Checkout Process: Alternatively, you can update your shipping address during the checkout process. Simply enter your new address in the shipping details section when placing your order.

1. Take a photo of the package

2. Contact us by email at info@sauleblanc.com.

3. Describe the exact mistake and the circumstances

1. Product Page: Go to the product page for the item you wish to review.

2. Star Rating: Look for the star rating system, located near the product description.

3. Write a Review: Click on “Write a Review” and follow the prompts to share your feedback.

Make sure to follow any additional instructions provided on the page. 

Saulé Blanc is currently able to accept orders online in the webshop or on WhatsApp using the catalog function. If you have any questions regarding your order, please contact us.

If you are a registered user, you can view all the information about the order on your My Saulé Blanc page.

Whether you are registered or not, a tracking number will be assigned to you regarding the shipment of your order and sent to you by email. To be able to track your order on the delivery service's website, click on the tracking number in the email. The delivery status of your order will then be displayed.

We respect your privacy. The information you provide to us will not be shared with third parties. Click to view our Privacy Policy.

Yes, we send offers via newsletter to our registered members. These offers can be redeemed on your orders placed on sauleblanc.com. Sign up for our newsletter or register here.

Yes, our goal is for our customers to be able to order from as many countries as possible.

Our products are currently not available in stores, but can only be ordered via our webshop.

We offer B2B opportunities. For more information, please visit B2B section.

For details, visit the EXPLORE - Shipping & Returns section.

The list of countries to which we ship is available under the menu item EXPLORE - Shipping & Returns.

We cannot deliver to PO box addresses.

Any customs fees or import duties may be incurred once the package reaches its destination country. Additional fees for customs clearance are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Since customs regulations vary from country to country, you should contact your local customs authorities for additional information.

The delivery service will leave a written notice that delivery has been attempted. This notice will contain the necessary information on how to collect your package. If you do not collect your package within a certain time period (usually 3 delivery attempts), the package will be returned to us and you will have to arrange a new delivery date with us. You will be responsible for any costs associated with repeated delivery.

We accept credit card, Apple Pay and PayPal as payment methods.

No, this payment method is currently not available.

You can contact us via email at info@sauleblanc.com, WhatsApp or the contact form.

Send us an email to let us know your problem and a member of our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

We do not currently offer a loyalty program, but it is planned for the future. We are working on creating attractive benefits for our loyal customers soon.

Yes, we do. Our flexible subscriptions allow you to receive products every 30, 60 or 90 days as you wish. You can cancel, skip deliveries or pause the subscription at any time. We also offer free delivery on orders over a certain value. It is also possible to set up multiple subscriptions for different products at the same time.

To modify your subscription, please log into your account. From there, select "Manage Subscription." Here you can view your current subscription details and make any necessary changes, such as skipping, or canceling your subscription.

No, in this case you need to cancel the subscription and create a new one.

Yes, we have a 30-day money-back guarantee, the terms and conditions can be found under EXPLORE - 30-day money-back guarantee.

All our products state how many months they can be used after opening. These are 6 or 12 months, depending on the product.

If you forget your password, you can easily reset it by clicking on "Forgot your password?" on the login page. You will receive an email with a link to change your password. Follow the instructions in the email to create a new password.

If the PRODUCT FINDER doesn't meet your needs, please write us an email at info@sauleblanc.com.

On the website, there is a field designated for this, where only the email address must be entered.

Our business hours are Monday to Friday 9 am to 1 pm, but we are guaranteed to respond to inquiries within 72 hours.

Our chocolates may contain traces of gluten, milk, nuts. 

Keep in a cool, dry place.

1 year from production, but it is individually written on each package.

We currently offer 3 flavors:

CITRIC CHEER: dark chocolate with kaffir lime and lemongrass

GRAPE GLORY: vegan white chocolate with grapes

POPPY PASSION: vegan white chocolate with poppy seed flavor

No, only items from the existing Stay Sweet collection are currently available.

Our Grape Glory and Poppy Passion chocolates are vegan white chocolate. But Citric Cheer can also be consumed by vegetarians.

Citric Cheer 70% dark chocolate received a 1-star rating at the Great Taste competition in 2020, the same flavor 50% milk chocolate won the European Silver award in 2021-22 and the World Silver award in 2022 at the International Chocolate Awards.

Citric Cheer chocolate is 70% dark chocolate. Grape Glory and Poppy Passion are originally white chocolate colored by natural ingredients (grapes and poppy seeds).

Products may contain traces of gluten, milk, nuts. 

Yes, all of our chocolates are alcohol-free.

Our Grape Glory grape chocolate, specially developed for Saulé Blanc, receives the skins of red grapes from an oil producer who has already filtered the oil from them.

In the spirit of zero waste, the chocolate contains the part of the grape seed that would otherwise go to waste, in ground form (flour), but with a fully preserved taste.

No, this service only applies to cosmetics.

You can return the chocolate to us in the original packaging, unopened, at your own expense within 14 days of receipt.

However, as a first step, find out more under the button  EXPLORE -  SHIPPING & RETURN.

If you would like to exchange the product, please return it first and then order the desired product instead.