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Frequently Asked Questions

PRODUCTS

Do you have a catalogue?

Our website showcases our entire product line and is the best product information source. However, we will send you a Product Catalogue with your order.

Are your products safe for pregnant women to use?

All of our products are formulated without harmful chemicals. However, we recommend that you read the product info sheets carefully.

How long will the Saulé Blanc products stay fresh and what is the best way to store them?

We recommend you store our products in a cool, dark place away from direct sunlight, heat, humidity and excess moisture.

Please use your Saulé Blanc product within 36 months maximum, or within 6-12 months after opening to ensure maximum freshness and efficacy. For the exact PAO date please check the period after opening (PAO) sign on the packaging of the product.

Do you test on animals and do your products contain animal-derived ingredients?

Saulé Blanc does not conduct product or ingredient tests of any kind on animals, and do not contain animal ingredients.

What kind of ingredients do Saulé Blanc products contain?

We use only safe and pure ingredients, and OUR PRODUCTS ARE FORMULATED WITHOUT: Parabens, Phtalate, Mineral Oil, SLS, Petrolatum, Paraffin, DEA, Synthetic Color, Animal Ingredients, GMO (genetically modified organism).

TECHNICAL PROBLEMS

I am told that my card has expired, even though the expiry date is in the future.

This problem occurs when the date set on your own PC is wrong. Please check the date is correct and then try placing your order again.

My Discount Code (Voucher) is not working.

We recommend that you try to enter your Discount Code in the appropriate box at Checkout again ensuring that have entered the characters correctly. Please remember that only registered users can apply Discount Codes so please check in or registrate to be able to activate your Discount Code. If your Discount Code still does not work, please, contact us.

I’m not receiving my email newsletter; or my internet service provider filters unwanted email and spam. Could these filters block email
that I wish to receive?

Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

I forgot my password. How do I retrieve it?

Click here to enter the email address you use for your account and we’ll email you a new password and a link to use to log in. If you have forgotten your password and no longer use the email address you used to create your account, you will need to create a new account.

ORDERING & VOCHERS

Can I call in my order?

Saulé Blanc can currently accept orders online. Should you have any questions in connection with your order, please contact us.

Can I change my order?

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch. However, if you contact us quickly, we may be able to help.

How do I check on an order I have placed?

If you are a registered user, you can find all information related to the order in your My Saulé Blanc page.

Regardless of registration a tracking number will be assigned and emailed to you upon shipment of your order. To track your order via the carrier's web site, you may click on the tracking number in the email to view the delivery status of your order.

Does anyone else see the information that I provide to Saulé Blanc?

We respect your privacy. The information you provide will not be given to any third party. Please click here for our Privacy Policy.

Do you offer Promotion Codes or Discount Codes?

Yes, we do sometimes send online discount code offers via newsletters to our registered members. These offers are redeemable for orders placed on sauleblanc.com. Sign up for our newsletter or register here.

PAYMENT

What cards do you accept?

We accept payment by Visa and Mastercard.

We accept payment by Visa and Mastercard.

All our prices are shown in Euro.

Can I pay by any other method?

You can pay your purchases by Credit Card, PayPal, bank transfer and cash on delivery (only available in Hungary). Select the appropriate payment method when placing your order.

DELIVERY

What are your delivery charges?

Please see our Delivery Information section for details.

Where do you deliver to?

We deliver to EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden

If your country is not on the list, please contact us here!

Do you deliver to P.O. boxes addresses?

We are unable to deliver to PO Boxes.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Will I have to sign for my delivery?

For security reasons, parcels may require a signature on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

What will happen if I am not in when you deliver my parcel?

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. If you do not collect your parcel within a specified timeframe (usually 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

OTHER

You have not answered my query

It is our policy to respond to all customer enquiries within 24 hours (from Monday to Friday).

*free eu delivery
SAULÉ BLANC - LUXURY SKIN CARE COSMETICS

Saulé Blanc is a high-quality skin care program, which offers exclusive cosmetic products - face and body treatments - currently for women. The product line includes: Balancing Facial/Eye Cleanser, 3 in 1 Micellar Water, Day Repair Moisturizer, Night Renewal Cream, Intensive Hydrating Concentrate, and the Fresh Eye Cream for Puffy Eyes and Under Eye Bags.

HUNGARIAN THERMAL WATER

Hungary is extremely rich in thermal waters: be­cause of its advantageous geographical location, thermal water can be found in great quantities on over 80% of the country’s territory, and the qual­ity of the water is outstanding even on a world scale. Saulé Blanc skin care products contain superior quality, extra-clean thermal water, which due to its high level of dissolved mineral content, provide an ef­fective help in maintaining the skin’s natural beauty.

All of our products are formulated without harmful chemicals, free from the toxins and questionable formulas and contain only pure&safe ingredients. 

OUR PRODUCTS ARE NEVER TESTED ON ANIMALS AND EXCLUDE THE FOLLOWING INGREDIENTS:
  • Parabens
  • Phtalate
  • Mineral Oil
  • SLS
  • Petrolatum
  • Paraffin, DEA
  • Synthetic Colors
  • Animal Ingredients
  • GMO (genetically modified organisms)

BY CHOOSING SAULÉ BLANC YOU ARE OPTING FOR NATURAL BEAUTY.

YOU CAN SHOP ONLINE HERE! You can buy your favourite Saulé Blanc product directly in our webshop. It's quick&safe, and delivery is available to all EU countries.

When shopping, you can choose from the following payment methods: Credit Card (Visa, MasterCard), Bank Transfer, PayPal, an Cash on Delivery.

Only now: free gift for the early birds! Free vitalizing hand and body wash sample with every purchase!

 
 
© Copyright 2014 Saulé Blanc